Cloud nr.9 FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
drnasdesign@gmail.com
Products
Process of working on each piece takes a lot of time and It starts with a sketch on a paper. Later on I put my sketch on polymer clay, I work with scalpel, I make contours for simetry for symmetry. Later on I made a story I am inspired by and I put colors based on my choosen design. After baking polymer clay I sand each piece and choose parts to put them together made from s.steel, Swarovski crystals, coral or pearls.
All of our pieces are handmade by my self. Coming very soon, we will take you into our studios so you can take a peek at the painstaking process involved in making LADIES pieces.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
Shipping
Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.
1) Ground: (5-8 days): Always free.
2) Expedited (2-3 days and available to the 48 contiguous states): €25
3) Overnight (1-2 days and available to the 48 contiguous states): €35
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm ET are processed the following day. Our courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at drnasdesign@gmail.com and we will let you know where your package is.
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: drnasdesign@gmail.com
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at drnasdesign@gmail.com.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at drnasdesign@gmail.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: drnasdesign@gmail.com.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at drnasdesign@gmail.com and we will update your order as soon as we can.
